Who We Are

The healthcare system in the United States is undergoing major changes that affect all of us—as patients who receive medical services or as the providers who deliver it. As a result, Washington’s medical practices are facing a dramatic shift in how care will be delivered to patients and how providers will be paid. 

Health care is changing

In an effort to support providers and practices to navigate health system changes, the Washington State Department of Health, in partnership with the Healthier Washington Initiative, launched a new resource called the Practice Transformation Support Hub (Hub).

The Hub provides coaching, technical assistance, and tools to help physical and behavioral health providers chart a course and succeed in the changing environment. (Priority given to small-to-medium practices and those piloting a Healthier Washington payment model.) Hub resources address needs around integrating physical and behavioral health (mental health and substance use disorders), promoting clinical-community connections, and transitioning from volume-based to new value-based payment models. Coaching and Connector services are provided through a contract with Qualis Health.

There are three main service areas within the Hub:

  • Regional Connectors: Technical assistance and referrals to practice transformation and community resources
  • Practice Coaches: Practice coaching, training, and facilitation services
  • The Resource Portal: Web-based clearinghouse of curated and vetted training resources and other tools

What makes the Resource Portal (Portal) different?

While there are many other national websites and programs focused on practice transformation, the Portal is different for several reasons:

  • It targets the unique needs of small- and medium-sized behavioral health agencies and primary care practices of 20 or fewer providers in Washington State
  • It supports the nine Accountable Communities of Health (ACHs) to make sure uniquely regional needs are addressed
  • It provides region-specific resources and links to assist practices, Regional Connectors, and Coaches engaged in practice transformation work

Portal partners and funding sources

The Portal is a partnership between the University of Washington’s Department of Family Medicine Primary Care Innovations Lab (PCI-Lab) and the Washington State Department of Health.

The project described was supported by Funding Opportunity Number CMS-1G1-14-001 from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official view of HHS or any of its agencies.