The Practice Transformation Support Hub (Hub) was an investment area of Healthier Washington and managed by the Washington State Department of Health, which ended January 31, 2019.
The Hub delivered tools, technical assistance, training and on-site coaching and support to physical and behavioral health. (Priority given to small-to-medium practices and those piloting a Healthier Washington payment model.) The Hub included a practice coaching and network of regional health connectors, and a website of health system transformation resources.
In an effort to support providers and practices to navigate health system changes, the Washington State Department of Health, in partnership with the Healthier Washington Initiative, launched a new resource called the Practice Transformation Support Hub (Hub).
The Hub provided coaching, technical assistance, and tools to help physical and behavioral health providers chart a course and succeed in the changing environment. (Priority was given to small-to-medium practices and those piloting a Healthier Washington payment model.) Hub resources addressed needs around integrating physical and behavioral health (mental health and substance use disorders), promoting clinical-community connections, and transitioning from volume-based to new value-based payment models. Coaching and Connector services were provided through a contract with Qualis Health.
There were three main service areas within the Hub:
- Regional Connectors: Technical assistance and referrals to practice transformation and community resources
- Practice Coaches: Practice coaching, training, and facilitation services
- The Resource Portal: Web-based clearinghouse of curated and vetted training resources and other tools
The Hub’s goals were to help physical and behavioral health practices:
- Focus on whole person care by achieving bi-directional physical and behavioral health integration.
- Move from volume-based payments to value-based care.
- Improve population health by building connections to community resources.
Coaching and Connector Services
Hub Coaching and Connector services were provided through Qualis Health. Hub Coaches provided individualized assistance to practices, with priority given to small-to-medium practices and those piloting a Healthier Washington payment model. They also helped any practice link up with the services or tools they needed to successfully navigate practice transformation issues.
Hub Connectors helped providers find the right practice transformation support, even if it was not through the Hub. The Hub helped develop an action plan with the best set of resources across initiatives, at no risk to providers.
The Resource Portal was developed in partnership with the University of Washington’s Department of Family Medicine Primary Care Innovation Lab. Designed by its users for its users, the Portal houses carefully curated tools, resources and trainings to help Washington physical and behavioral health practices achieve their transformation goals.