WRPCI Documentation, Billing and Coding Training called "The Team That Does Not Know It Is A Team: From Documenting to Coding to Denials to Revenue to Value". This workshop educated providers, coders, billers, administration and front-end staff on appropriate documentation components and coding practices that will lead to successful billing practices and greater possibility of long-term sustainability for their organization as local community populations age in place. The end goal is to understand the relationship of documentation, coding and billing practices to successful revenue cycle management, to facilitate effective provision of Palliative Care and related services. Presentation Slide Deck 11-7-19

Community-Based Palliative Care Fee-for-Service Billing Strategies Webinar. California Health Care Foundation’s December 3, 2018 webinar on strategies for fee-for-service billing for community-based palliative care, presented by Jean Acevedo. 

New Wave of Palliative Care: Not Just for Specialists. With the growing emphasis on quality care and value-based payments, treating the whole person has become a central focus. For patients with serious illnesses, palliative care is critical to treat the disease and improve the overall quality of life through care preferences of the patient. Polly Mazanec, PhD , ACNP-C, AOCN, ACHPN, FPCN, FAAN presents on the National Consensus Project’s new Clinical Guidelines for Quality Palliative Care. 

Palliative Care 101: Caring for People with Serious Illness in Rural Communities, A Conversation with Gregg VandeKieft, MD and Steven Grossman, MD. Pat Justis, Executive Director of the Washington State Office of Rural Health introduced the Washington Rural Palliative Care Initiative and moderated a discussion with Drs. VandeKieft and Grossman. The speakers defined hospice and palliative care, talked about common myths, and discussed who can benefit from palliative care and how healing can occur when people are living with life-threatening illnesses.

Tele-presenting: Setting the Stage for Telehealth Palliative Care Consults with Pita Nims, RN . Pita discussed the role and responsibilities of the tele-presenter, offered information about how to determine the training needs for the tele-presenter role, what to consider when selecting staff to tele-present, and what to consider when implementing a tele-presenter role to support palliative care or other telehealth services.

Training Tools

These slides are a tool made available to participants in the WA Rural Health Collaborative to support their education of colleagues and community members. The Slides are not sequenced and users are welcome to excerpt what they would like to use and leave the rest.  Please do retain the master slide footer identifying it is from DOH.  WA Rural Health Collaborative Slide Deck

Training Organizations

Washington State Hospice and Palliative Care Organization

WSHPCO offers annual trainings, forums, webinars and a regularly scheduled Palliative Care Networking Call that focuses on topics.


Relias Academy offers online courses on a wide selection of topics and has a wide selection of palliative care courses including a series on ELNEC. (End of Life Nursing Education Consortium) You can purchase single courses, subscribe to access to a catalog of courses or contract as an organization to have more learning management system type functions.

Center for the Advancement of Palliative Care (CAPCE)

CAPC has a wide selection of online courses and offers the widest selection to members. That said, non-members can still access webinars and some online modules.

CAPC Course Catalogue

CAPC also sponsors an information and education site for patients and families called Get Palliative Care. The site sponsors webinars, podcasts and offers articles and stories to educate.

ELNEC (End of Life Nursing Education Consortium)

National Hospice and Palliative Care Organization

NHPCO offers conferences, certificate training programs, webinars, online learning and tools and resources.

The California State University Institute for Palliative Care

A nationally recognized leader in training on palliative care, the Institute offers instructor-led or self-paced courses for multiple disciplines.


The training team of Tammy Bhang DNP, ARNP ACHPN, Juan Iregui MA, MD, FAAHPM and Luke Newman offer an eight-hour Complex Care Conversation course, workshops to train the trainer and other virtual workshops. They have experience serving rural health teams and a continued interest in offering training in rural communities.


Research on effective communication skills for serious illness led to the development of this model and training program. The training is geared to providers but can be generalized by other clinical team members. The site also has a large number of free to view training videos that are linked to one page quick guides that summarize key points for communication about serious illness.