Integrated Eligibility and Enrollment (IE&E) Modernization Program

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Overview Presentation (PDF) - Brief presentation summarizing the IE&E Modernization Program, current projects, and products.

Roadmap (PDF) - Integrated Eligibility and Enrollment Modernization Refreshed Roadmap Report.

Contact us (PDF) - Ask questions or inquire about demonstrations and opportunities to provide feedback.

Reimagining Health and Human Services

The Integrated Eligibility and Enrollment Modernization Program will transform how residents of Washington access health and human services. This multi-year initiative aims to develop modern, integrated eligibility solutions that provide better support for clients and staff.

Key features of the initiative include:

A centralized portal for clients to access various health and human services programs
A streamlined application process to enhance user experience
An eligibility status tracker for easy access to application and benefits information
Improved self-service functionality for greater convenience

Vision

We envision a world where Washingtonians tell their story one time as the new system and underlying business processes securely guide them through the possibilities.

This is made possible by providing a singular, easy, accessible and improved experience for clients and community-based assistors as well as a improved experience for eligibility staff and case workers.

HHS Coalition organizations can quickly respond to program, partner, client and legislative needs, aided by improved technology and business processes, made possible by:

State technology ownership and self-service
Enabling modernization
Continuously integrating new and updated software
Engaging employees in streamlined business processes

The HHS Coalition plans to achieve this vision incrementally, making visible and measurable improvements each year.

Anticipated Benefits for Washingtonians

Consistent Experience: A user-friendly system designed to provide a reliable and familiar digital experience for Washington residents, making it personalized, easily accessible, and comprehensive.
Enhanced Support: A streamlined process for engaging with Washington residents regarding eligibility and enrollment, ensuring respect and assistance at every stage.
Integration Across Programs: Information is effortlessly shared among various health and human services programs, improving the overall experience.

Looking ahead

The future state of IE&E continues its focus on people, business, and technology.

IE&E is currently updating their modernization roadmap to identify essential business capabilities and supporting functionalities needed to modernize our health and human service programs and service delivery models.

This modernization effort will enhance services for Washington residents and address the need to replace our existing legacy system while prioritizing policy enhancements, equitable access to services, and an improved overall customer experience for all Washingtonians.