IE&E Projects and Products

Projects and Products

The IE&E Modernization Program aims to improve statewide access to health and human services through technology modernization, policy updates for better customer support, and the implementation of functions and features to assist clients and their authorized representatives.

Automated Client Eligibility System Mainframe as a Service Migration	To secure mainframe technical services, prolong useful life of mainframe environment and transition to Mainframe as a Service. Update: The transition from an on-premises mainframe to a fully hosted service completed July 2024.
Automated Client Eligibility System Maintenance & Operations Transition	To procure the services required to maintain, operate, and provide enhancements to the ACES application. Update: The ACES M&O transition successfully occurred on Monday, April 29, 2024.
Customer Experience and Innovation	Simplifying eligibility and enrollment policies and processes, designing with the voice of the client. Update: The project completed September 2024 with a draft redesign of the application for program eligibility, recertifications, and eligibility correspondence. Additionally, it included the identification of applicable policies the State should pursue to simplify the eligibility process.
HHS Portal	Establish a centralized portal that supports the IE&E Modernization goal.
Master Person Index	Identified matching solution, implementing a single identifier across connected systems. Facilitates effective case management, care coordination, enhances delivery and client experience.
Platform	To establish a new modern cloud-based platform for IE&E solution components. Update: A new foundational cloud platform for IE&E products was completed May 2024. Continued support is being provided by the team as new products prepare to come onto the platform.
MyWABenefits	To establish an eligibility and enrollment status tracker that provides Washingtonians with a self-service, single point of access to understand their application status across multiple HHS Coalition programs.
Technical Architecture and Design	To analyze the IE&E modularity assumption and to design the future state architecture that will be used to inform and update the IE&E Roadmap. Update: This project successfully completed September 2024 with the release of a refreshed IE&E Roadmap.