Resources for Youth-Serving Providers

Find information and resources requested by youth-serving medical and behavioral health care providers.

Youth-friendly and inclusive care

• Youth at the Center: Effective and Equitable Support at Adolescent Health Care Clinics. This new online training for adolescent health providers covers trauma-informed and healing centered care, youth friendly services, and sexual health care and education. It is available for free, and you can earn CE through June 28, 2024. For more information, check out this one-pager.

• Gender care

  • Caring for Gender Diverse Youth training - Cardea Services and Seattle Children's Gender Clinic (CE available until October 20, 2025)

  • Education and Resources for Healthcare Providers - Seattle Children's Gender Clinic

  • Transhealth program | Washington State Health Care Authority 

School-Based Health

• Planning, Operating and Sustaining a SBHC - Washington School-Based Health Alliance

• SBHC Clinic Coordinator Toolkit - Washington School-Based Health Alliance

• Resources – School-Based Health Alliance

• School-Based Mobile Health Toolkit - School-Based Health Alliance

• 2023 National School-Based Health Care Conference Highlights - School-Based Health Alliance

• Chapter 3. Assessing Community Needs and Resources - Community Tool Box - information about conducting a community assessment including a needs assessment, surveys, focus groups, and interviews.

Confidentiality and Minor Consent

• Spark: Confidentiality Laws - Adolescent Health Initiative (umhs-adolescenthealth.org)  - Trainings, vignettes, and posters for Washington-minor consent laws

• Spark: Confidentiality Best Practices - Adolescent Health Initiative (umhs-adolescenthealth.org) - Best practices for confidentiality with teens in the health care setting

• Resource Guide to HIPAA and FERPA - School-Based Health Alliance

  • HIPAA, FERPA, and School Health - Webinar Recording

• Tips for Maintaining Patient Privacy and Confidentiality - Reproductive Health National Training Center

• When can a minor access health care without parental consent? - Washington Law Help and Northwest Justice Project

• I'm under 18. When can I get health care without an adult’s consent? - Washington Law Help and Northwest Justice Project

• State Laws Related to Sexual and Reproductive Health - Washington State Department of Health

• Adolescent Health Care, Confidentiality - American Academy of Family Physicians

• Maintenance of Certification (MOC) Part IV - University of Michigan Adolescent Health Initiative

• Health information and your privacy - Washington State Office of the Insurance Commissioner

• Washington State Confidentiality Toolkit for Providers - Health Care Authority

• Adolescent & Young Adult Health Care in Washington (2019) - Adolescent & Young Adult Health National Resource Center

Billing Support

Managed Care Billing: Managed care coverage questions and managed care billing questions should be directed to the appropriate Managed Care Organization (MCO)

• MCO Provider Resources - Association of Washington Healthcare Plans

• For questions or concerns regarding MCO Provider training resources, please contact AWHP@wahealthcareplans.org.

• Contact information for each of the five MCOs are listed in Appendix B of the K-12 Medicaid BH Toolkit. If providers have trouble getting ahold of the MCOs, they can send an email to HCA managed care staff at HCAMCPrograms@hca.wa.gov.

 

Health Care Authority - Medicaid/Apple Health:

• Fee-for-Service (FFS) Billing: Most Medicaid clients are enrolled in an MCO. If there are students who are not covered by an MCO and are receiving services through FFS, providers can find fee-for-service billing instructions and coverage information in the appropriate Medicaid billing guide. There should be contact information in the billing guides for providers who have additional questions.

• ProviderOne Support at HCA: ProviderRelations@hca.wa.gov can assist with technical issues such as how to submit fee-for-service claims in ProviderOne, help with enrolling providers in ProviderOne, how to review the remittance advices (RAs) in ProviderOne, and connections to other HCA support. They cannot provide coverage details (what is and what isn’t covered) or help with managed care billing.

  • Learn ProviderOne: Learn more about the ProviderOne system, including how to set up your account, how to submit claims, and how to get help if you need it. Here are additional resources available on the HCA's website:

    • Learn ProviderOne - Health Care Authority

    • ProviderOne Billing and Resource Guide - Health Care Authority

    • Enroll as a provider - Health Care Authority

    • Provider billing guides and fee schedules - Health Care Authority

Other billing resources

• Medicaid School-based Behavioral Health Services and Billing Toolkit provides an overview of behavioral health services and associated billing that can be provided in the school setting.

• Medicare Learning Network (MLN) Web-Based Training - Centers for Medicare and Medicaid Services

Behavioral Health

• Back to School Kit for Technology from Mental Health America includes fact sheets for young people and adults, key messages, social media post examples, and guides to resources.

• Washington Partnership Access Line - Seattle Children's. The Partnership Access Line (PAL) supports primary care providers, including those in SBHCs, with questions about mental health care such as diagnostic clarification, medication adjustment or treatment planning. Our child and adolescent psychiatrists are available to consult during business hours.

• Information for Healthcare Providers on Behavioral Health - Washington State Department of Health

• Regions - Office of Behavioral Health Advocacy

  • Use this website to find your area's Office of Behavioral Health Advocate

Trauma-informed/Healing-centered care

• Trauma-informed approach - Health Care Authority

• Trauma-Informed Care (traumapolicy.org)

• NCTSN Learning Center for Child and Adolescent Trauma

Suicide Prevention

• Suicide Prevention: In Crisis - Washington State Department of Health

  • General information on suicide prevention, including resources for suicide crisis, and peer support

• Suicide Prevention Training for Health Professionals - Washington State Department of Health

• Preventing Youth Suicide - National Association of School Psychologists

• Suicide: Blueprint for Youth Suicide Prevention - American Academy of Pediatrics

• Strategies for Community and School Settings for Youth Suicide Prevention - American Academy of Pediatrics

• Conducting a Brief Suicide Safety Assessment - American Academy of Pediatrics

• Digital Shareables on Suicide Prevention - National Institute of Mental Health

• Mind4Health - Northwest Portland Area Indian Health Board

  • This 90-minute online training prepares caring adults to support and refer youth when they see or post concerning messages online.

• QPR (Question, Persuade, Refer) Suicide Prevention Training - Substance Abuse and Mental Health Services Administration

• Talking to teens: Suicide prevention tools and resources - American Academy of Pediatrics

• THRIVE mental health and suicide prevention resources - Northwest Portland Area Indian Health Board

• Zero Suicide - Education Development Center

Well-care checks (aka well-visits) and Early Periodic Screening, Diagnosis and Treatment (EPSDT)

• EPSDT Program Billing Guide - Health Care Authority Child and Adolescent Well-Care Visits - Washington State Department of Health

• Provides more information on what a well-care check or well visit is, why it's important, and what to expect. This page is geared to parents and caregivers.

• Well-child checkups - Health Care Authority

Telehealth

• Telehealth State and Federal Resources - Washington State Department of Health

• TeleMental Health Guides for Infancy to Young Adults - Harborview Behavioral Health Institute

• Northwest Regional Telehealth Resource Center School-Based Telehealth Playbook - School-Based Health Alliance

• School-Based Telehealth Services - U.S. Department of Health and Human Services

Teen Dating and Violence Prevention

• Washington Coalition of Sexual Assault Programs (wcsap.org)

  • Prevention Basics - Washington State Coalition Against Domestic Violence

  • In Their Shoes Teen Dating Trainings - Washington State Coalition Against Domestic Violence

    • For a free In Their Shoes training, contact Alexis Bates at alexis.bates@doh.wa.gov.

  • Making-a-Mandatory-Child-Abuse-Report-Best-Practices1.pdf (wscadv.org)

• Teen Dating Violence is Serious in WA - Northwest Public Broadcasting

• Includes links to CDC training called Dating Matters

• Find Help - Washington State Department of Health

• WaSAFE (washington.edu)

• Teen Dating Violence | Overview | Office of Justice Programs (ojp.gov) 

• Sexual Violence Prevention (ospi.k12.wa.us)

For resources and information for teens and young adults, check out Teen Health Hub WA.

Don't see what you need? If you have ideas for resources or specific resource needs, email us at adolescenthealthunit@doh.wa.gov.